Terms & Conditions

Reel Studio Terms & Conditions Published 2008 – 2018


1)    This document comprises an agreement between yourselves and Reel Studio ( JM 0508415-K ) upon payment of your non refundable booking retainer and acceptance by us. Your acceptance of these terms and conditions occurs upon your initial invoice payment ( booking fees ). Please retain a copy for your records.

2)    These Terms and Conditions may be varied at any time, with or without notice to you, at our sole discretion. You accept that these must be read in conjunction with the current Terms and Conditions available at: www.reelstudio.com.my

3)    Package & Product Prices are subject to change.

4)    By accepting these terms and conditions, you acknowledge that you are at least eighteen years of age, or the legal age to form a binding contract within your legal jurisdiction.

5)    We will not be responsible for any failure or delay in providing services to you due to any events beyond our reasonable control including but not limited to acts of god or elements of nature (including fire, flood, earthquake, storm, hurricane or other casualty), war, civil commotion, labour disputes, strikes, government regulation or restriction.

6)   As much as important is your event to you, the same goes to us. We all treat all events as our own. All care and diligence will be exercised in the performance of the assignment/s and that liability is limited to monies paid only should mechanical failure, theft, accident, or any other mishap occur which prevents the fulfillment of this agreement.

7)   You acknowledge that we are a small team of accredited professional photographers and we will appoint our team members based on availability. All team members are highly experienced and have been trained. Each have the same professional, technical and creative skills, plus the highest standards of ethics and morals as each other.

8)   Your order of any package of photography services here-under includes the purchase of the final edited photographic images in connection with the photography services provided to you for your event in the form of High & Low Resolution JPEG files which may take around 3 months after the event date. RAW/DNG files are never released under any circumstances

9)   You acknowledge that you are familiar with our style, and that our work is continually evolving and are of a unique and artistic nature, that the photos taken may be different from those taken in the past and that the studio will use their expertise and artistic judgement to create images consistent with their vision of the wedding.

10)   You acknowledge that you have retained us as the sole and exclusive professional photographer for your event and that we retain the right to discontinue services, without refund or compensation, should other vendor’s or guests actions or activities interfere or impede our ability to perform such services.

11)   Photographers must be respected at all times and with all communication, including but not limited to, email and telephone communication, in person, prior to your shoot, during your shoot or after and we will not tolerate poor behaviour such as aggression, abuse or rudeness in any form. Every effort will be made by Reel Studio to resolve any conflicts, however should you refuse to partake in a mutually beneficial resolution, we may refuse to complete your photography assignment including producing and delivering any and all package products, should we deem it necessary without refund or compensation.

12)   We are often booked up to two years in advance; therefore we require a non-refundable booking retainer paid for all packages to complete the booking. 80% of total invoice to be paid 1 week before the event date and balance 20% to be paid upon collection of items.

13)   Cancellation Policy: All dates may be transferred up to 1 year, but no refunds will be given for any photography assignments, packages and products booked.

14)   All final jpg images are retained by us for a maximum of 1 year. After this date all package inclusions will become null and void. Raw images are not retained by the studio, only final edited jpgs. You may choose to store your final jpg with us after 1 year at an affordable rate of RM 500 per 5 years.

15)   A surcharge of 5% per month from balance invoice will be charged for any lateness / failure to confirm the files for print after 6 months of event date

16)   We cannot be held responsible for any damages, extended delivery time or loss to products sent via postal services. We will pursue the courier service and lodge a formal investigation if your package has not arrived within the online tracking time frame. We will ensure all avenues and effort is made to the best of our ability to find and deliver your products, however no refund or compensation will be made. It is our sole discretion whether to provide a replacement product.

17)   All images are provided to you with a ‘personal use, royalty free, perpetual licence’. You are free to print your photos and make copies of your images. You may also submit them to the online or print publications. We only require that you acknowledge Reel Studio as the photographer and request a credit and website link when using images in notices and media (ie. Magazines, Newspapers, Blogs, Websites, etc).

18)  It is a breach of Copyright to give any and all images to others; Including but not limited to vendors, employees and contract photographers who photographed your wedding, suppliers, designers, stylists, venues, artists etc. You must refer everyone, bar yourselves back to us for express permission to use watermarked images.  Penalties of up to RM500 per image will be charged to you for this breach. Penalties of up to RM1,000 per image will also be incurred by the party using the images.

19)  Reel Studio owns and retains full Copyright of any and all images taken. Permission is granted by you to use the images as we see fit for all Media, Marketing and Promotion. Including but not limited to Film, Television, Online and Print.

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